Can you correct the part of email.

Question

Can you correct the part of email?

When booking a room in your hotel online, I couldn't help noticing the asterisks * "no capacity for extra beds in room". I called the hotel and asked to have an extra bed placed in my room to which they answered that they could at a cost of $20 per night. Based on that information I invited a third party to come with us. Now you are telling us that the person made a mistake and no extra beds can be put.

Regards

Doctor D · Accepted Answer

Here is how I would word your email (I also fixed your punctuation):

When booking a room in your hotel online, I couldn't help noticing the asterisks: "*no capacity for extra beds in room." So I called the hotel and asked if I could have an extra bed placed in my room. To which they answered that they could at a cost of $20 per night. Based on that information, I invited a third party to come with us. Now you are telling us that the staff member made a mistake and that an extra bed cannot be put in the room.

This is fine as far as it goes. However, you do not tell them what you want them to do to fix this. Do you want to cancel the reservation? Do you want them to find you a larger room (at a discount)? Finish the email by asking them to do something.

I hope this helps.

Anonymous · Answer

Ok but is it correct to say
"Could you cancel this room with the 2 room booking please?"

if if you have a booking for 3 rooms and finally you only need 2.

Thank you

Doctor D · Answer

I am sorry, but your sentences are not clear to me.

Do you want to say:
Could you cancel this booking for a double-occupancy room?
(So no room is being booked.)

Or do you want to say:
Could you please change my booking from a three-bed to a two-bed room?
(So a room is booked, but for fewer people.)

Or something else?

Anonymous · Answer

If you have a reservation for 3 rooms, and you decided to cancel one room, so you end up only having 2 rooms.

Is it correct to say 'Could you cancel one of the room within my booking/reservation.

Is it correct to say 'I have a reservation for 3 people/for 3 rooms?

Thank you

Doctor D · Answer

You can say: Could you cancel one of the three rooms I booked earlier (or: I made a reservation for earlier).

You can say either: I have a reservation for three people.
Or: I have a reservation for three rooms.
But they do not mean the same thing. (Because it is not clear that each person gets a room.)

Can you correct the part of email.

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