Can you also check this conversations so I could clear my confusion, please?
Me: Ma'am, Where would I go to get the ID card replaced? My ID is not working and I really need to replace it.
Ma'am: You would have to go to building 400.
Me: Thank you, Ma'am.
Me: Ma'am, Where do I go to get the ID card replaced? My ID is not working and I really need to replace it.
Ma'am: You are going to have to go to building 400.
Me: Thank you, Ma'am.
Are both conversations correct in the same context?
Correct, yes. Natural, no. Here is a natural version.
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Correct, yes.
Natural, no.
Here is a natural version.
Me: Excuse me, where do I go to get my ID card replaced, please?
Ma'am: You have to go to building 400. (Or she might just say 'Building 400.')
Me: Thank you.