Could you please check if the following sentences are natural?
I am sorry that you were not fully satisfied with your stay because of an issue with our air conditioning. Central air-conditioning system is used in our hotel, which allows guests to adjust only the volume of air flow. I apologize that no alternative solutions were offered by our staff such as providing an air circulator fan.
The sentences are grammatical and easy to understand, but I am confused by the content. If the people can adjust the volume, why would they need a fan? I understood that the people wanted to adjust the temperature.
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The sentences are grammatical and easy to understand, but I am confused by the content. If the people can adjust the volume, why would they need a fan? I understood that the people wanted to adjust the temperature.