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Guest Posted 21 years ago
Grammar
ADJECTIVE
0 Music-on-hold is one form of information—it informs callers that they are still connected in queue. Is music-on-hold is a noun do we need hyphen, please advise. 02 br
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00 When a call arrives at the head of a queue, if agents are available the ACD routes the call directly to the most-idle agent unless the caller is connected to an announcement before being routed. do "most-idle agent" need a hyphen eventhough it is an adjective usually superlative forms need not need a hyphen like lowest risk factor. Please advise. 0-
02 br
02 br
00 When a call arrives at the head of a queue, if agents are available the ACD routes the call directly to the most-idle agent unless the caller is connected to an announcement before being routed. do "most-idle agent" need a hyphen eventhough it is an adjective usually superlative forms need not need a hyphen like lowest risk factor. Please advise. 0-
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3 Answers
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0 Hello Guest 02 br
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00 I would say that these forms are all equally acceptable. The forms with inverted commas would probably be more suitable when writing for those who are unfamiliar with telecoms jargon: 02 br
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00 1. Music-on-hold is a form of information—it informs callers that they are a) still connected b) in a queue. 02 br
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00 I would say that these forms are all equally acceptable. The forms with inverted commas would probably be more suitable when writing for those who are unfamiliar with telecoms jargon: 02 br
02 br
00 1. Music-on-hold is a form of information—it informs callers that they are a) still connected b) in a queue. 02 br
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00
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